Privacy Policy
Franke Plating Works (“Franke Plating Works,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information you provide through our website. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide
When you contact us or submit a Request for Quote (RFQ), we may collect:
- Name
- Company name
- Email address
- Telephone number
- Shipping or business address
- Part numbers
- Engineering drawings
- CAD files
- Specifications
- Purchase order information
- Quantity requirements
- Any additional information you choose to provide
Providing this information is voluntary but may be necessary for us to prepare an accurate quotation or provide requested services.
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Referring website
- Pages visited
- Date and time of access
This information helps us improve website performance, security, and user experience.
How We Use Your Information
Information collected through our website may be used to:
- Respond to RFQs
- Prepare quotations
- Process customer inquiries
- Provide plating recommendations
- Improve customer service
- Maintain business records
- Communicate regarding orders or quotations
- Improve website functionality
- Detect and prevent fraud or unauthorized access
- Comply with applicable laws and regulations
Engineering Drawings and Confidential Information
Franke Plating Works understands that engineering drawings, specifications, CAD files, and related technical documents may contain proprietary or confidential information.
Documents submitted through our website are used solely for:
- Preparing quotations
- Reviewing manufacturing requirements
- Providing requested services
- Supporting customer orders
We do not sell customer drawings or proprietary technical information.
Customers should notify us if submitted information is subject to additional confidentiality requirements or a Non-Disclosure Agreement (NDA).
Cookies
Our website may use cookies to improve user experience.
Cookies may be used to:
- Remember website preferences
- Improve website performance
- Analyze website traffic
- Support website functionality
Most web browsers allow users to disable cookies through browser settings.
Analytics
We may use website analytics services to better understand how visitors use our website.
Analytics information may include:
- Pages viewed
- Time spent on the website
- General geographic location
- Device type
- Browser information
Analytics data is used only to improve our website and services.
Contact Forms and RFQ Submissions
Information submitted through our contact forms or RFQ forms is used solely to respond to your request.
We may retain submitted information as part of our business records for quoting history, customer support, quality documentation, and order processing.
Who We Share Your Information With
Franke Plating Works does not sell or rent personal information.
We may share information only when necessary with:
- Shipping providers
- Information technology service providers
- Website hosting providers
- Legal or regulatory authorities when required by law
Technical drawings and customer specifications are shared internally only with employees who require access to perform their job responsibilities.
Data Retention
We retain information only as long as necessary for:
- Quotation history
- Customer service
- Order processing
- Accounting requirements
- Legal obligations
- Quality system documentation
- Record retention requirements
Data Security
We take reasonable administrative, technical, and physical measures to protect customer information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of personal information
- Request copies of personal information we maintain
- Withdraw consent where applicable
Requests may be submitted using the contact information below.
Third-Party Websites
Our website may contain links to third-party websites.
Franke Plating Works is not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party websites they visit.
Children’s Privacy
Our website is intended for business use and is not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any revisions will be posted on this page with an updated effective date.
Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Franke Plating Works
1918 E. Wayne Street
Fort Wayne, IN 46803
Phone: (260) 422-8477
Email: rvergara@frankeplating.com
